Worx Power Tools

UNITED KINGDOM

FAQ

How can I find my nearest Worx stockist?
The simplest way of finding out where you can purchase a Worx product is by visiting our store locator
If I have a question regarding a specific product who can I contact to answer my query?
If our website leaves any question unanswered please contact our help line on 08707 252 949 or email sales@positecuk.com
Where can I obtain spare parts for my Worx product?
You may order spare parts for your Worx DIY or Garden product by contacting our helpline on 08707 252 949
Where can I get repairs done on my product in the UK whilst the product is under guarantee?
During the first year of your guarantee any repairs/problems with your product must be taken up with the store at which you purchased the product. After the first year of the guarantee period you should contact the helpline on 08707 252 949. Please make sure you have a valid receipt or proof of purchase.
Where can I get repairs done on my product in the UK if the product is outside its guarantee period?
Any Worx tool which is outside its guarantee period can be repaired at Positec Power Tools UK. Please find the address on the contacts page.
Where can I buy replacement Worx batteries?
Spare Worx batteries and chargers can be ordered via the helpline on 08707 252 949.
Is there a service centre in the UK?
Yes, the UK service centre is at Positec Power Tools UK.
The telephone number is 08707 252 949.
Do I need to register my guarantee?
No, you do not need to register your guarantee but please ensure that you retain your receipt as this acts as your guarantee.
What is the standard Worx guarantee?
All Worx power tools come with a 3 year limited warranty and Worx garden tools come with a 2 year guarantee. Details of these guarantee statements can be found on the customer service page.
Where are the tools made?
All Worx tools are Italian designed and manufactured in China.
Where can I find details of the accessories I can buy for my Worx tool?
Details of all accessories for your Worx product are available by calling our helpline on 08707 252 949. The call centre will be able to provide you with an extensive list of every accessory that is compatible with your tool.
I have purchased a Worx product and there are parts missing, who should I contact?
If you have parts missing from your product and the store in which you purchased your product cannot help, then please contact our helpline on 08707 252 949.
What are the main differences between a keyed and a keyless chuck?
A keyless chuck does not require a key to change the bit.
What are the main features of a Hammer Drill?
Hammer drills are necessary if you are drilling into brick and masonry, whereas a drill driver is generally used for drilling into wood and soft metals.
Should I leave the battery in the tool after I have finished using it?
No harm will be done to the tool if the battery is left in the tool. However the battery will slowly discharge itself after time